Customer Management CRM
Build lasting relationships and know your customers better
Included in all plansWhy You'll Love It
Customer Database
Every customer profile in one place — contact info, booking history, spend totals, and communication preferences.
Smart Segmentation
Auto-segment customers into groups: new, returning, VIP, at-risk, and inactive — based on real behavior.
Notes & Tags
Add internal notes and custom tags to any customer. Track preferences, vehicle details, or special instructions.
Lead Pipeline
Track leads from first contact to paying customer. See where prospects are in your funnel and follow up at the right time.
CSV Import
Already have customer data? Import it from a spreadsheet in seconds. Map columns and go.
Customer Portal
Give customers their own portal to view booking history, upcoming appointments, and manage their preferences.
How It Works
Every Customer, One Place
MinerOp automatically builds customer profiles from bookings, contact forms, and payment records.
- Auto-created from first booking or contact form
- Booking history with dates, services, and amounts
- Lifetime spend and average ticket calculated automatically
- Communication preferences (email, SMS opt-in/out)
Screenshot coming soon
Segments That Update Themselves
Customer segments are computed automatically based on booking frequency, spend, and recency.
- VIP: 5+ bookings or $1,000+ total spend
- At-risk: Last visit 90+ days ago
- Inactive: Last visit 180+ days ago
- New: First booking in last 30 days
Screenshot coming soon
Take Action on Insights
Use segments and tags to target your marketing and follow-ups where they matter most.
- Filter customers by segment, tag, or source
- Export customer lists as CSV for email campaigns
- Activity timeline shows full interaction history
- CCPA-compliant data deletion for privacy requests
Screenshot coming soon
Ready to Get Started?
Join hundreds of small businesses using MinerOp to streamline their operations and grow faster.