Privacy Policy

Last updated: September 19, 2026

Welcome to MinerOp. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.minerop.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Request a consultation or quote
• Subscribe to our newsletter
• Engage with us via email, phone, or other communication methods

This information may include:

• Name: Your full name or business name
• Email Address: For communication purposes
• Phone Number: If you choose to provide it
• Company Name: For business inquiries
• Project Details: Information about your technology needs

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, click patterns
• IP Address: Anonymized for general location data
• Referral Data: How you found our website

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Understand website usage and improve user experience
• Analyze website traffic through Google Analytics
• Remember your preferences

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To respond to your inquiries and provide consulting services
• Communication: To send you information about our services, updates, and promotional offers (with your consent)
• Improvement: To analyze and improve our website, services, and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect our website, services, and users from fraud or malicious activity

3. SMS and Text Messaging

MinerOp uses text messages (SMS) to send one-time codes that sign you in to your account and to confirm your identity, and to deliver account and service notifications. When you provide your mobile phone number and enter it on a sign-in or enrollment screen, you consent to receive these messages.

• Message Frequency: Message frequency varies based on your account activity, such as how often you sign in.
• Rates: Message and data rates may apply.
• Opting Out: Reply STOP to any message to opt out at any time. Reply HELP for help.
• Carriers: Carriers are not liable for delayed or undelivered messages.

We do not share or sell your mobile phone number, or your consent to receive text messages, with any third party or affiliate for their own marketing or promotional purposes. Mobile information is used only to operate the service and deliver the messages described above.

4. Social Media Accounts You Connect

If you use our Managed Socials service, you can connect your Facebook Page and your Instagram Business account so that we can produce and publish content for your business. Connecting an account is entirely your choice, and you authorize it through Facebook.

With your authorization, we:

• Read your connected account details, such as the account name and its identifier, so we know where to publish.
• Create and publish content you have approved to those accounts.
• Read engagement figures on that content, such as reach and likes, so you can see how it performed.
• Read and respond to comments left on those posts, using replies you have approved, and hide or remove comments at your direction.

We publish only content you have reviewed and approved. Nothing goes out to your accounts without your explicit approval, and replies to comments are your own words.

We store the access credentials for your connected accounts securely and use them solely to provide this service. We do not sell this information, and we do not share it with third parties other than the platform provider (Meta) required to publish your content.

You can disconnect a connected account at any time from your settings, which revokes our access immediately and deletes the stored credentials. Content we created for you stays in your account unless you ask us to remove it. See Deleting Your Data for the full process, including how to have everything deleted.

5. Google Account Data You Connect

You can choose to connect Google services to your MinerOp account. You make each connection yourself, on Google’s own sign-in screen, and each one asks only for the access that feature needs. This section explains what we access from Google, why we access it, how we store it, how long we keep it, and how you can remove it. In this section, “Google user data” means information we receive through Google APIs.

5.1 Limited Use

MinerOp’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

The use of information received from Google Workspace scopes will adhere to the Google Workspace API User Data and Developer Policy, including the Limited Use requirements. Gmail and Google Calendar are Google Workspace services.

In practice, this means we use Google user data only to provide and improve the features you can see in MinerOp and that you turned on. We do not use it for anything else.

5.2 Signing in with Google

If you choose to sign in to MinerOp with your Google account, we receive your name, email address and profile picture. We use them only to sign you in and to show who is signed in.

5.3 Google Ads

An owner or admin can connect a Google Ads account under Settings, My Ad Campaigns. With your permission, we:

• Read the list of Google Ads accounts you can access, with each account’s name, ID, currency and time zone, so you can choose which one to connect.
• Read the results of your ads, such as impressions, clicks, cost and conversions for your campaigns, ad groups, ads, keywords and search terms, along with your ad text and images. We show these on your My Ad Campaigns page.
• Match website leads to the ad they came from, using the ad click ID that Google adds to the link a visitor clicked, so you can see which ads bring in leads and paying jobs.
• Read your conversion actions (the goals Google counts, such as form submissions) so we can show how your account measures results.
• Set up website conversion tracking, only if you turn it on. We add conversion actions named for your website forms, bookings, photo quotes and call taps, and give your website the tags it needs. Through this connection, we never change or remove anything in your account that we did not create.
• Link your account to our manager account, only if you use our Managed Ads service in your own Google Ads account. We check the account and send a link request that you approve in Google Ads.

5.4 Sending won jobs to Google Ads (Google Data Manager)

An owner or admin can turn on sending won jobs to their own Google Ads account. When you do, Google asks you to approve one more permission, for the Google Data Manager API. When someone who clicked one of your Google ads becomes a won or paid job, we send Google the ad click ID, the date and the job value, so Google can find more customers like the ones who paid. We never send customer names, phone numbers, email addresses or street addresses. The only thing we add to your account is one secondary conversion goal named “MinerOp - Won job”. We do not read any data through this permission. You can turn it off at any time and we stop sending right away.

5.5 Gmail

You can connect a Gmail mailbox under Settings, Email Sync, so that your email conversations with leads and customers show on their profiles. With your permission, we:

• Read the email address of the mailbox you connect, so you can see which one is connected.
• Check your recent messages for the sender, recipients, subject and date, and a short preview of up to 200 characters.
• Keep only messages to or from a lead or customer already in your MinerOp account. Every other message is skipped straight away and never stored.

We never send, delete, change or label email in your mailbox, and we do not store full message bodies or attachments.

5.6 Google Calendar

We can connect your Google Calendar with you during setup, so that bookings made through MinerOp stay in step with your calendar. With your permission, we:

• Read the email address of the Google account you connect.
• Read events in the calendar you connect to find the times you are busy, so your booking page does not offer those times. We use this at the moment we check availability and do not store your other events.
• Create, update and remove events for bookings made through MinerOp, when a booking is made, rescheduled or canceled.

5.7 How we store Google user data

• Access keys: The keys Google gives us when you connect (access and refresh tokens) are stored encrypted in a dedicated key vault, kept separately for each business. They are never stored in our database or in our code.
• Data: The Google user data we keep, such as ad results and matched email details, is stored in our database, which is encrypted at rest. All data moves between Google, our systems and your browser over encrypted connections.
• Access: Only the systems that run each feature can use your access keys, and only for that feature.

5.8 How long we keep it

• Access keys are kept only while the connection is on. When you disconnect, we delete the keys and ask Google to revoke our access, unless another of your MinerOp connections still uses the same Google permission. Our key vault holds deleted keys in a locked, recoverable state for up to 90 days before erasing them for good; no MinerOp system reads them in that time. You can also remove our access yourself at any time in your Google account (see 5.9).
• Ad results, matched email details and booking events stay part of your MinerOp account history while your account is open, so your reports and customer profiles keep working after you disconnect. We delete them when you ask us to, or when your MinerOp account is deleted.

5.9 How to remove our access and your data

• Disconnect in MinerOp: Go to Settings, then My Ad Campaigns to disconnect Google Ads or turn off sending won jobs, or Email Sync to disconnect Gmail. To disconnect Google Calendar, email us at the address below. Disconnecting deletes the stored access keys and asks Google to revoke our access, unless another of your MinerOp connections still uses the same Google permission.
• Remove access in your Google account: You can remove MinerOp’s access at any time at myaccount.google.com/permissions.
• Ask us to delete your data: Email support@minerop.com from the address on your account and tell us which Google data you want deleted. We will delete it and confirm once it is done.

5.10 How we share Google user data

• We do not sell Google user data.
• We do not use Google user data for advertising, including retargeting, personalized ads or interest-based ads, whether to you or to anyone else.
• We do not transfer Google user data to advertising platforms, data brokers or information resellers, and we do not use it to decide credit-worthiness or for lending.
• We do not use Google user data to build, train or improve general machine learning models.
• We transfer Google user data only to provide the features you turned on, with your consent (for example, sending your won jobs back to your own Google Ads account, or through the hosting providers that run those features for us); for security purposes, such as investigating abuse; to comply with applicable law; or as part of a merger, acquisition or sale of assets, and then only after we ask for and receive your explicit consent.
• Our people do not read Google user data, unless you give us your permission to look at specific data (for example, when you ask our support team for help), it is necessary for security purposes such as investigating a bug or abuse, it is necessary to comply with applicable law, or the data is aggregated and used for our internal operations in line with applicable law.

Everyone who works for or with MinerOp must follow these rules.

6. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and delivering services (e.g., email services, analytics providers)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your information

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You may request that we delete your personal information
• Right to Opt-Out: You may opt out of the sale of your personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To submit a request, please contact us at privacy@minerop.com.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new “Last updated” date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: