Every call answered by someone who knows your business.
AVA (Advanced Voice Answering) is MinerOp’s Front Desk service. Real, US-based MinerOp team members answer your calls and texts Monday to Friday, 8am to 6pm Eastern, using your own playbook. They book appointments, take messages and capture leads into your MinerOp CRM.
The beta is free for 60 days for selected businesses. Current MinerOp Phone customers are invited first. During the beta, AVA answers up to 50 conversations a month.
Your front desk, without the hiring.
Callers get a real person who knows your services. You get the booking, the lead and the notes in one place.
We learn your business first
You tell us your services, prices, hours, service area and how you want calls handled. That becomes the playbook our team works from on every call.
The right answers on screen
When your line rings, the team member sees a call card for your business with what to say and what to ask, so callers talk to someone who knows the business.
Booked, noted and saved
They book appointments, take messages and capture new leads straight into your MinerOp CRM, so nothing lives on a sticky note.
A weekly summary and urgent alerts
You get a weekly summary of every conversation, and an alert right away when something can’t wait.
What to expect.
Monday to Friday, 8am to 6pm Eastern
Our team answers in those hours. Outside them, your phone keeps working the way you have it set up today.
Every call has a notice
Every call our team answers is recorded, and callers hear a notice first.
We never take payment details
Our team does not take card numbers over the phone. They book the job or take a message, and you handle payment the way you do now.
Needs a business line, not a seat
AVA runs on top of MinerOp Phone, so you need a MinerOp business phone line. It does not use up one of your team member seats.
Two plans to start.
Monthly, on top of your MinerOp plan and MinerOp Phone. These are the prices we plan to launch with. Beta members try AVA free for 60 days first.
We answer when you can’t
- 30 conversations a month
- Your phone rings about 20 seconds first
- If nobody picks up, our team answers
- Bookings, messages and leads in your CRM
- Weekly summary and urgent alerts
We answer alongside your team
- 80 conversations a month
- We answer every call in covered hours
- Your team can pick up too
- Bookings, messages and leads in your CRM
- Weekly summary and urgent alerts
Extra conversations are $3.50 each. A conversation is an answered call, or a text thread within 24 hours. Spam isn’t counted.
Founding price for beta members: Business Hours at $249 a month, locked for 12 months, with the setup fee waived.
Evening and weekend coverage (Always On) isn’t offered yet. A MinerOp business phone line is required, from $49 a month. See phone plans.
Join the AVA waitlist.
We’re opening a small free beta to get AVA right before launch. Tell us about your business and we’ll let you know if there’s a spot.
- Join the listTakes about a minute. No card, no commitment.
- We pick the first businessesCurrent MinerOp Phone customers are invited first.
- We build your playbookA short call to learn your services, prices and how you like calls handled.
- 60 days freeDuring the beta, AVA answers up to 50 conversations a month. Then stay on Overflow at $99, or Business Hours at the founding price of $249 a month for 12 months, or walk away.
What owners ask about AVA.
- Who answers my calls?
- Real MinerOp team members based in the US. Every call is answered by a person, not a recording. They work from your playbook and a live call card for your business, so callers talk to someone who knows what you do.
- What counts as a conversation?
- An answered call, or a text thread within 24 hours. Spam calls and texts are not counted. If you go over your plan, each extra conversation is $3.50.
- What is the difference between Overflow and Business Hours?
- With Overflow, your phone rings for about 20 seconds first, and our team answers if nobody picks up. With Business Hours, our team answers every call in covered hours alongside your team. Overflow includes 30 conversations a month for $99, and Business Hours includes 80 for $299.
- What hours are covered?
- Monday to Friday, 8am to 6pm Eastern. Outside those hours your phone works the way you have it set up today. We do not offer evening and weekend coverage yet.
- Do I need MinerOp Phone?
- Yes. AVA works on top of MinerOp Phone, so you need a MinerOp business phone line, from $49 a month. AVA does not take one of your team member seats.
- Are calls recorded?
- Yes. Every call our team answers is recorded, and callers hear a notice at the start of the call.
- Can your team take payments over the phone?
- No. Our team never takes card numbers. They book the appointment or take a message, and you collect payment the way you do today.
- How does the free beta work?
- The beta is free for 60 days for the businesses we select. Current MinerOp Phone customers are invited first. During the beta, AVA answers up to 50 conversations a month. Joining the waitlist does not commit you to anything. Beta members who stay on Business Hours keep a founding price of $249 a month, locked for 12 months, with the setup fee waived. The prices on this page are planned and could change before launch.
- Which businesses is the beta for?
- Small service businesses that book jobs and appointments by phone, such as auto shops, trades, movers, salons and restaurants. AVA isn’t currently available for healthcare practices that bill health insurance. Wellness businesses that don’t bill insurance, like massage studios, spas and salons, are welcome.
- Can I call 911 from MinerOp Phone?
- No. MinerOp Phone cannot call 911 or other emergency numbers, and it does not send your location to emergency services. Our Front Desk team cannot call 911 for you either. If a caller reports an emergency, they will tell the caller to hang up and call 911 from another phone. Keep a mobile phone or landline for emergencies and make sure your team knows. Our terms of service have the details.