A CRM is your customer list, doing the work for you.
CRM stands for customer relationship management. In plain English: one place that keeps every customer, every job, every quote and every payment, and shows you what to do next. Here is what that means for your business, and why owners pick MinerOp.
See it working
Real screens from a demo account, in the order a job moves.
Every inquiry in one pipeline
Website forms, photo quotes and lead ads land in one board with what the customer wants and where they came from.
The whole story on one lead
Contact details, the vehicle, what they want and the text conversation, with a quote or invoice one click away.
Your real calendar
Every booking on one calendar the whole team can see, with what is confirmed and what is still pending.
Every job, every stage
From drop-off to inspection to quality check, every car and every tech on one board.
Know who has paid
Paid, sent and overdue at a glance, with reminders going out on past-due invoices.
Reviews that bring the next customer
Ask happy customers for a review and see every rating in one place.
See what is making you money
Revenue, average ticket, outstanding balances and where the money came from.
You already run a CRM. It is just spread out.
The notebook, your cell and the whiteboard are doing the job today. A CRM puts them in one place that follows the customer, so nothing lives only in your head.
- The notebook at the counterYour customer listEvery customer, searchable, with every visit and everything they bought on it.
- Photos buried in your camera rollPhotos on the recordPictures from a Photo Quote or an inspection stay with the job they belong to.
- A quote on a sticky noteAn estimate they approve from their phoneOptions and add-ons. They pick, and you have the yes in writing.
- The whiteboard in the backThe job boardEvery job, its status and who is on it, where the whole team can see.
- Remembering to call them the day beforeAppointment remindersEmail and text reminders on Growth and up, once you turn them on.
- Chasing a paymentInvoices with a pay linkAnd a card on file to charge the balance when the work is done.
From the first inquiry to the next visit.
Here is one example: a tint job moving through an automotive shop on MinerOp. A catering order or a studio booking moves the same way. The car and the customer are made up. Every step is something the product does today.
The customer sends photos
Tuesday night, from their phone, through the Photo Quote form on your website. They get an email confirmation right away.
The car lands on the record
The VIN decodes to year, make and model. The photos and the request sit right under it.
You price it and send an estimate
You look at the photos and set the price. Two options and an add-on. They pick one from their phone.
They book and put a deposit down
They choose a slot your calendar can take and pay a deposit to hold it.
The work, the inspection, the invoice
You spot rock chips on the hood and send a photo. They approve it, and it goes onto the invoice.
They pay, and they come back
The card on file covers the balance. A review request goes out on its own. Next spring they get your coating offer.
2022 Tesla Model Y
Decoded from the VIN
- Customer
- Jordan R.
- Request
- Window tint, all around
- Photos
- 4 attached
- Estimate
- Approved from phone
- Booking
- Thursday, 9:00am
- Deposit
- Paid
Built around how a small business actually runs.
Most CRMs are built for sales teams and then bent to fit a small business. MinerOp starts with the inquiry, the booking and the deposit. We have a strong heritage with the automotive community and go deep for several industries.
Login and one bill
Your website, customer list, booking and payments under one plan, from $49 a month.
More jobs from the same leads
Inquiries answered fast, quotes followed up and deposits taken up front, so more of the people who ask end up booked.
Real people
You talk to the people who write the code, and they pick up the phone.
What it does, and what it leaves to you.
- You set the price.Photo Quote brings you the pictures. It does not price the job for you.
- The review gets asked for.Review requests go out on their own after each paid job once you switch them on, or you send one by hand.
- Reminders are yours to switch on.They are off until you turn them on, and texts need a business number.
- It runs in your browser, and on your phone.The MinerOp app for iPhone and Android is in beta on Growth and higher. It is not in the App Store or Google Play yet.
The register decides what is for sale.
Online ordering on your own website, running off your register’s menu. Sold out at the till means sold out online.
The Restaurant Package →A full book, fewer empty hours.
Clients book the service themselves, get a reminder, and pay with the card on file. Deposits and your own intake forms too.
Talk to us about your studio →See the whole list, with plans.
Every feature in the order a job moves, and which plan you need for each one.
All features →Keep reading, in plain English.
Short guides on the things that win or lose a job.
What a CRM actually does for a business
The notebook, your cell and the whiteboard, all in one place that follows the customer.
Read the guide →4 min readThe first hour of a lead
The business that answers first usually gets the job. Here is how to be that business.
Read the guide →5 min readDeposits and no-shows
A held slot with money behind it does not go empty. How to ask without losing the customer.
Read the guide →4 min readInspections that sell the work
Show them what you see. Photos and a phone approval do the selling for you.
Read the guide →See it with your own business in it.
Tell us how a job moves through your business today. We’ll show you what MinerOp would change, and what it would cost.